We at Hexa Crypto Trade (the Hexa Crypto Trade entities listed in Section 11 below, referred to here as “we”, “us” or “our”) respect and protect the privacy of those who explore our Services (“Users”) and Users who sign up for and access our Services (“Customers”) (together referred throughout this policy as “you” and “your”). This Privacy Policy describes how we collect, use, and share personal information when you explore, sign up for or access our “Services”, which include the services offered on our websites, including hexacryptos.com, hexacryptos.com/exchange, hexacryptos.com/prime, hexacryptos.com/futures, hexacryptos.com/cloud (each a “Site” and collectively the "Sites") or when you use the Hexa Crypto Trade mobile app, the Hexa Crypto Trade Card App, Hexa Crypto Trade Exchange, Hexa Crypto Trade Prime, Dapp Wallet, or Hexa Crypto Trade Custody application programming interface (“API”) or third party applications relying on such APIs (together, our “Apps”) and related services.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
- We retain your information as needed to provide our Services, comply with legal obligations, or protect our or others’ interests. While retention requirements vary by country, we maintain internal retention policies on the basis of how information needs to be used. This includes considerations such as when the information was collected or created, whether it is necessary in order to continue offering you our Services, whether we are required to hold the information to comply with our legal obligations, including AML/KYC compliance or other financial regulatory obligations, or information preservation requirements. We also keep certain information where necessary to protect the safety, security and integrity of our Services, Customers, and Users. Our third-party electronic identity verification providers collect and retain biometric information for the period required for financial regulatory compliance or otherwise as required by applicable law. They retain this information for as long as set out in their applicable notices/policies.
CHILDREN'S PERSONAL INFORMATION
- The Sites and Services are not directed to persons under the age of 18, and we do not knowingly request or collect any information about persons under the age of 18. If you are under the age of 18, please do not provide any personal information through the Sites or Services. If a User or Customer submitting personal information is suspected of being younger than 18 years of age, Hexa Crypto Trade will require the relevant Customer or User to close his or her account, and will take steps to delete the individual’s information as soon as possible.
INTERNATIONAL TRANSFERS
- We rely primarily on the European Commission’s Standard Contractual Clauses to facilitate the international and onward transfer of European Personal Data to third countries, including from our EU operating entities to Hexa Crypto Trade, Inc. in the United States. For a copy of the Standard Contractual Clauses, please contact [email protected].
- In addition, we may rely on certain exemptions provided for under data protection law for our international transfers. We also rely on adequacy decisions from the European Commission where available and exemptions provided for under data protection law. For example, because Hexa Crypto Trade operates and provides its Services globally, we need to share information with our Affiliates and to data centers outside the EEA in order to develop, offer, and improve our Services (Article 49(1)(b) GDPR). In addition, we may rely on certain exemptions for sharing personal information with law enforcement outside of the EEA in emergency situations (Article 49(1)(f) GDPR).
To facilitate our global operations, Hexa Crypto Trade, its Affiliates, third-party partners, and service providers may transfer, store, and process your personal information throughout the world, including Ireland, Germany, Singapore, the UK, the US, and the Philippines. See here for more information. If you reside in the EEA, Switzerland, or the United Kingdom, we rely upon a variety of legal mechanisms to facilitate these transfers of your personal information (collectively, “European Personal Data”).
YOUR PRIVACY RIGHTS AND CHOICES
- Depending on where you live, you may be able to exercise certain privacy rights related to your personal information. For any of your privacy rights and choices referenced below, requests relating to your personal information can be made by logging into your account and going to your Privacy Rights Dashboard or by submitting a request via our Support Portal or at [email protected]. If any of the rights listed below are not provided under law for your operating entity or jurisdiction, Hexa Crypto Trade has absolute discretion in providing you with these rights.