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Frequently Asked Questions:

  • Register & Create Account?

    It only takes 5 minutes. Set-up is smooth and simple, with fully customizable page design to reflect your brand.

  • I forgot my password, how do I retrieve it?

    If you forgot your password, click on the “Forgot Your Password?” link on the Login page. You’ll be asked to enter your username or Bernstein ID and your e-mail address. If the information matches what we have on file, we’ll send you an e-mail with instructions on how to change your password.

  • If I think I have been locked out of my account, what can I do?

    Please contact Hexa Crypto Trade Technical Support for assistance.

  • How do I Verify My identity on Hexa Crypto Trade?

    Hexa Crypto Trade requires identity verification for legal compliance and fraud prevention. This process may involve uploading ID photos or taking a selfie. Your Hexa Crypto Trade account will have limited functionalities until the identity verification process is completed. Read more about Data Privacy at Hexa Crypto Trade and how Hexa Crypto Trade uses your information.

  • What is Hexa Crypto Trade?

    Our company is constantly evolving, it improves its marketing components and creates new investment portfolio towards fixed income plans, real estate and emerging markets. All this makes us an industry leader with the capability to adapt to the constantly changing market conditions.

  • How secured are user account and personal data?

    All stored data on our servers remains protected via encryption technology all the time. All account related transactions done by our clients are mediated exclusively via secured internet connections.

  • Is this website secure?

    Yes. Communications between your computer and this website are encrypted using SSL, the Internet-standard secure-connection protocol. SSL is used by all leading financial and e-commerce websites to prevent hackers and other malicious users from intercepting data on the internet. For more information, please see our “Security Statement” and “What web browsers can I use?”

  • What web browsers can I use?

    For your protection and in order to maintain a high level of security, we require that your browser support 128-bit SSL encryption to access account information and financial data. As a result, our website may not work with all browsers. Because earlier versions of these browsers listed below are no longer supported by their manufacturers and may be incompatible with security certificates that expire after January 7, 2004, we recommend that you download and install the latest version of one of these browsers. This will not only ensure a stronger security level, but also the best overall performance of our website.

    Snow Leopard on Macs is not supported as they do not support Safari 6.0 or newer versions of Google Chrome or Firefox. While this website may work with other web browsers, there is no guarantee. Since we are unable to provide assistance for non-supported web browsers, we recommend that you use one of the supported web browsers listed above. For assistance with a non-supported web browser, please contact your browser’s manufacturer.